When will I receive my order?

We aim to dispatch all in-stock items within 24-48 working hours. Standard UK delivery usually takes 2-5 working days, depending on your location and chosen delivery option. Shipping options and estimated delivery times will be displayed at checkout.

Can I change my order after placing it?

If you notice a mistake, contact us at info@fujisportsuk.com as soon as possible. We process orders quickly, so while we’ll do our best to help, we can’t guarantee any changes once an order has been dispatched.

Do you ship outside the UK?

No, we only ship within the UK at this time.

How much does shipping cost?

Shipping costs depend on the size and weight of your order and will be calculated at checkout. From time to time, we may offer free shipping promotions, such as free delivery on orders over a certain amount. Any active promotions will be clearly displayed on our website.

Can I track my order?

If tracking is available, you’ll receive an email with a tracking number once your order is dispatched. Please note that some standard delivery options do not include tracking, so check the shipping method before completing your purchase.

What if my order is delayed or lost?

We take every precaution to ensure safe delivery, but if your tracked order is delayed or lost, please contact us at info@fujisportsuk.com, and we’ll work with the courier to resolve the issue. If you selected an untracked shipping option, we won’t be able to provide additional information once the item has been dispatched.

What happens if I enter the wrong delivery address?

It’s the customer’s responsibility to enter the correct shipping details at checkout. If an order is delivered to the wrong address due to incorrect information, we cannot be held responsible. If you spot an error, contact us immediately at info@fujisportsuk.com. While we’ll do our best to help, changes cannot be made once an order has been processed.

How do I return an item?

If you change your mind, you have 14 days from the date you receive your order to request a return. Items must be in their original condition, unworn, unused, and with tags attached. Some products, such as personalised items or unsealed hygiene-related products, cannot be returned.

To start a return, email info@fujisportsuk.com, and we’ll provide the necessary instructions. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

How long does it take to receive a refund?

Once we receive and inspect your return, we’ll process your refund as soon as possible. Refunds are typically issued within 14 days of receiving the returned item. If the item has been used or damaged, we may deduct a portion of the refund to reflect the reduced value.

Do you offer custom gear for gyms and academies?

Yes! We provide custom gear for clubs, academies, and organisations. If you’re interested in personalised uniforms or equipment, email us at info@fujisportsuk.com to discuss your requirements.

Do you sell mats and facility equipment?

Yes! FUJI supplies high-quality mats, flooring, and facility equipment. If you need a quote or advice on setting up your gym, contact us at info@fujisportsuk.com.

Can I open a wholesale account for my academy?

Absolutely! We offer wholesale pricing for gyms and academies. To apply for a wholesale account, contact us at info@fujisportsuk.com.

How do I find discount codes and promotions?

The best way to stay updated on our latest offers is to follow us on social media. Any active promotions will also be displayed on our website.