Delivery & Returns UK

Fuji Sports

UK Delivery and Returns Policy

Delivery

We currently deliver to: England, Wales, Scotland, Northern Ireland, Guernsey, Isle of Man.

Shipping Cost: Once you have placed the items you wish to purchase into your shopping cart, we will calculate the cost of delivery for you based on your delivery address and the value of your order.

Delivery time: We generally dispatch orders for in-stock items within 1 working day of you placing your order.

Following dispatch, delivery times depends on the chosen delivery method.

You can keep an eye on the status of your delivery using the tracking email sent to you once your purchase has been dispatched.

The above are estimates only, based on the timeframes provided by our shipping provider. There may be delays during busy sale periods, during severe weather events, or for other reasons outside our control.

Returns for change of mind

We want you to be completely satisfied with your purchase. You may return an eligible item for a refund for change of mind within 14 days from the day after your item is delivered to you.

For change of mind returns orders over 5 items, your return might be subject to a £2 fee, which will be deducted from your refund amount.

Return conditions

• You must meet all of the following conditions to request a return for change of mind:
• You request a refund for change of mind within 14 days from the day after the products are delivered to you.
• The products are in their original condition and have not been used, worn, damaged, tampered with, washed or altered.
• The products are in their original undamaged packaging with all product tags still intact.
• None of the exceptions below apply. 

Exceptions

We are unable to accept returns for change of mind for:

• Personalised items.
• Goods sealed for hygienic purposes, if they have been unsealed. 

How to return to us

1. Contact our team at info@fujisportsuk.com to initiate a return. You should include details of your order number and the items you are wishing to return.
2. We will email you a returns information.
3. Place your return in any packaging you like, as long as it is secure.
4. Take your parcel to any drop-off point within 14 days of initiating your return.
5. Your return will be processed, and you will receive the return amount to the same payment method used when placing your order, within 14 days of us receiving the items back.

Cost of delivery for returns

We will not cover the costs of delivery or re-delivery for a change of mind return. You must cover these yourself.

Faulty items

If your item is faulty, please contact us at the details set out below. You may have rights under UK Consumer Laws, in addition to your right of return for change of mind.

Need help? Contact Us

For more information, contact us by email at info@fujisportsuk.com, or view our full terms and conditions at https://www.fujisports.co.uk/pages/terms-conditions.

We will aim to respond to your enquiry within 2 business days.